Deliveries & Returns

DELIVERY COSTS:

Deliveries are made Monday to Friday excluding bank holidays.

Free Delivery* is available on all orders over £50.00 to be delivered to the UK Mainland.
For orders under £50.00, delivery will be charged at £9.95 + VAT.
For stock items, orders placed before 11:00am will be dispatched the same day and any orders placed after 11:00am will be dispatched the following working day. 
For delivery in all other zones including Scottish Highlands, Channel Islands, Northern Ireland and Europe, please call (0161) 366 1777 for prices and availability. (*On all products that are in stock, if a product is not in stock we will contact you to discuss estimated delivery dates)
Please see our terms and conditions for full delivery terms.

DELIVERY TIMES:

Deliveries are made Monday to Friday excluding bank holidays and typically arrive next day for in-stock items, from point of order or cleared funds. Some more remote areas can take longer, to check delivery times for your area please call (0161) 366 1777.
Once your order has been completed and paid for you will receive an order confirmation email. A further email will be sent with your Invoice and to inform you of the dispatch of the goods and a due delivery date.

RETURNS:

We are confident that you will be pleased with your purchases from Superior Food Machinery however there may be occasions when you will need to return items to us.
In all instances of a return please contact Customer Services on (0161) 366 1777 with details of why the product is unsuitable. You will be issued with a goods return reference number which must be used in any correspondence from then on. We will then arrange for one of our couriers to collect the goods from you and return it to our warehouse.
 
Please note: Carriage charges are non-refundable and it is your own responsibility to ensure the goods are suitably packaged for transport.
 
Items should be returned unused in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method less any transport costs.

Items Damaged in Transit:

Prior to signing for the goods, the customer should check for any visible / non visible damage. If the items are damaged in anyway, please immediately call our office to log the situation & we will instruct you to either sign the delivery note as “goods damaged” or to simply refuse the delivery. If this is not possible the delivery note should be marked “goods un checked”
If any items are damaged in transit you must report it to us within 24 hours so that we can register the claim with the relevant transport company & instruct you of the next steps.

Items Faulty on Arrival:

If your items are faulty on arrival you have 48 hours in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation.
Once the items have been collected and returned to Superior Food Machinery for assessment and we have verified the fault, we will either return the machine repaired, issue a replacement or a full refund to you via your original payment method.
If a returned item is found not to be faulty by our engineers we will return this item to you and in this instance you will be liable for the collection and return carriage.

COLLECTIONS:

To collect your order from our warehouse, please call (0161) 366 1777 or email sales@superiorfoodmachinery.com  with details of when you wish to pick up.Please give 24 hours notice.

DELIVERIES DURING THE OLYMPICS AND PARALYMPICS:

Delivery services during the Olympics and Paralympics into the London area will be affected. Below you will find two downloadable files that show all postcodes that will be affected and which dates they will be affected between. Deliveries of spare parts and machines to these postcode areas will incur additional carriage costs that will need to be paid before any goods are dispatched.

A member of staff from Superior Food Machinery will be in contact to discuss this if your postcode is in an affected area and you have placed an order online.

We will try our best to keep these delivery costs to a minimum and deliver to you as soon as possible.

If you require any more informtation please feel free to contact us to discuss further.