We do occasionally update this Policy so please do return and review this Policy from time to time.
Information We Collect:
In running and operating this website we may collect and process certain data and information relating to you and your use of this site. This data and information is detailed below:
Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website really meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might expect them to.
What Are Cookies?
A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to recognise that you have visited our website before and remember your preferences.
Cookies can help us to remember your website login so that you don't need to type it into the website every time you return, or to remember the goods that you have clicked to purchase on one page so that they are added to your basket.
Cookies also help us to collect information about the way you use our website which helps us to ensure any advertising that you see is relevant and useful to you.
Our website uses 11 cookies. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and to improve our website. We are required by law to provide you with clear and comprehensive information about the cookies that we use and if this page does not answer all of your queries you should contact us.
Our cookies do not store information which could be used to identify you personally, such as your contact details.
We use the following cookies:
Strictly Necessary Cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below:
vscommerce - A session identifier cookie that disappears after the browser is closed. This is a unique ID that references the database entry holding information such as the basket contents, logged in status and other information.
VSCurrency - An identifier that references the currency the prices are displayed in.
VSVatPrices - An identifier that references if prices are shown inclusive or exclusive of VAT.
VSCategoryGroup - An identifier that references the last top level category visited.
VSCourierID - An identifier that references the courier the customer has selected.
VSCountryID - An identifier that references the country the customer has selected.
VSWishlistId - An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
VSWishlistToken - An identifier that references the database entry holding the visitors wishlist on the website when they are not logged in.
vs_username - The login username of the visitor but only if the visitor selected for the website to remember their credentials.
vs_password - The login password of the visitor but only if the visitor selected for the website to remember their credentials.
Google Analytics - Non-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page https://developers.google.com/analytics/resources/concepts/gaConceptsCookies#cookiesSet
3rd Party Cookies
Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.
Twitter You can choose to share content from our site with others via the social networks listed on the left, and so you may be sent cookies from these websites.
Trust Pilot Our customers are able to review our service via Trustpilot, an online consumer watchdog portal, and to facilitate this Trustpilot may send you cookies.
eKomi Our customers are able to review our service via eKomi, a provider of intelligent feedback systems, and to facilitate this eKomi may send you cookies.
Who's On Our site enables visitors to request and participate in online chats with our customer services team, and cookies may be sent to you to enable this
functionality by Who’s On – an independent software company that provides live chat and visitor interaction solutions for business websites.
Criteo Remarketing We utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with.
Coull Video Performance Network
Direct Agents Performance Network
FusePump Feeds & Affiliate Tools
Google Affiliate Network
Health Affiliate Network
Monetise - The UK CPA Network
OMGPM.com OMG Network
Omnicon Affiliates & Digital Parnerships
Paid On Results
Submission Technology Pay by Performance Marketing
The Affiliate Gateway
The Slice Network
Zanox We utilise the affiliate marketing services of the third party companies listed on the left, and each of their sites use may set cookies to help record the performance of the affiliate services provided.
How Do I Block Cookies?
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.
What Will Happen If I Disable Cookies?
If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website.
Information on how to disable cookies in popular web browsers can be found below:
Web Browser PC Instructions MAC Instructions
Use of Your Information:
The information we collect is used for our own use in developing our website and also occasionally by advertisers on this site. In addition, we may use the information for the following purposes:
If you are an existing customer, we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
Finally, we may use your data, or allow carefully selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider are likely to be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.
If you do not want us to use your data for our or third parties use then you wil always have the option to object to such use.
Storing Your Personal Data:
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
Disclosing Your Information:
Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We may also disclose your personal information to third parties:
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information:
The Data Protection Act 1998 gives all individuals the right to access personal information that is held about them. You can request a copy of any information that we hold about you. Please note that any request for this information may be subject to payment of £10 which covers our administrative costs. Please contact us if you wish to make such a request.